Frequently Asked Questions
Everything you need to know about our artisanal marketplace.
How do you ensure the freshness of food products during shipping?
We work closely with our local makers to ensure all perishable items are packed with insulated liners and cold packs when necessary. We prioritize expedited shipping methods to ensure your artisanal treats arrive in peak condition.
What is your return policy for food items?
Due to the perishable nature of our products, we cannot accept returns on food items. However, if your order arrives damaged or if there is an issue with quality, please contact our support team within 48 hours for a replacement or refund.
Do you offer international shipping?
Currently, Here Here Market ships exclusively within the United States. We are working on expanding our logistics to bring our curated local flavors to international foodies in the future.
Can I track my order once it has been placed?
Yes! Once your order is processed and shipped, you will receive an email with a tracking number. You can use this number to monitor your package's journey from our makers to your doorstep.
Are your products suitable for specific dietary restrictions?
We offer a wide variety of products, including vegan, gluten-free, and organic options. Each product page features a detailed list of ingredients and dietary call-outs to help you make the best choice for your needs.
How can I find out more about the makers behind the products?
We believe in transparency and storytelling. Each product page includes a 'Meet the Maker' section where you can learn about the chefs, artisans, and small business owners who create the items in our shop.